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Workstation Preparation & New User Getting Started Guide
Page 1 of 51
Table of Contents
1.
................2 QUICK START - TO CONFIGURE YOUR WORKSTATION FOR E-COLLABCENTER
2.
........................................................................................................4 INTRODUCTION & OVERVIEW
3.
...........................................................................5 WORKSTATION HARDWARE REQUIREMENTS
3.1
........................................................................6 ADDITIONAL CLIENT REQUIREMENTS FOR AUDIO/VIDEO
3.1.3 ..................................................................................................................................................6 Camera
3.2
........................................................7 VERIFYING THE SYSTEM AUDIO AND MICROPHONE ARE ENABLED
3.2.1 ..............................7 Steps To Verify Correct Device and Volume Controls Selections for Windows XP
3.2.2
...........................7 Steps to Verify Selection of the Appropriate Sound Playback and Recording Device
4.
..........................................................................................9 CLIENT SOFTWARE REQUIREMENTS
4.1
.................................................................................................................................9 IWS CONFLICT
4.2 ..................................................................................................................................9 LINUX CLIENTS
4.3 ............................................................................................................................9 WINDOWS CLIENTS
4.4 ..........................................................................................9 FDCC & SDC V2.0.4 WINDOWS CLIENTS
4.5 ..............................................10 DETAILS ON THE REQUIRED SUN JAVA RUNTIME ENVIRONMENT (JRE)
4.5.1
........................................................................................12 Enable TLS 1.0 in Java JRE 1.5.0 and later
4.6
..........................................................13 SUPPORTED BROWSERS AND REQUIRED BROWSER SETTINGS
4.6.2 .................................................................................................................................................18 Firefox
4.6.3
.................................................................................................................................................21 Mozilla
5.
................................................................................................22 FILE UPLOAD SIZE LIMITATIONS
6.
.........................................................................................................23 NETWORK REQUIREMENTS
7.
....................................................................................................................25 TROUBLE SHOOTING
8.
.................................................................................................................27 ADDITIONAL SUPPORT
APPENDIX A ..............................................................................................................................................29
A.1 STEPS TO TEST YOUR AUDIO/VIDEO CAPABILITIES PRIOR TO ENTERING A WEB CONFERENCE (PERFORMED
WITHIN THE
E-COLLABCENTER PORTAL)......................................................................................................29
A.2 ADDITIONAL DETAILS ON MICROSOFT’S BINARY AND SCRIPT BEHAVIOR..................................................31
APPENDIX B – FDCC & SDC V2.0.4 CONFIGURATION.........................................................................31
B.1 INSTALL THE LATEST SUN JRE .............................................................................................................31
B.2 MAKE SURE EQUIFAX IS A TRUSTED CERTIFICATE AUTHORITY................................................................31
B.3 RUN THE GROUP POLICY EDITOR AS AN ADMIN.....................................................................................32
B.4 EDIT INTERNET EXPLORER’S JAVA SECURITY SETTINGS .........................................................................35
B.5 CHANGE JAVA PERMISSIONS................................................................................................................36
B.6 UPDATE GROUP POLICY AS AN ADMIN ..................................................................................................38
B.7 ADD E-COLLABCENTER TO TRUSTED SITES IN IE 7...............................................................................42
DOCUMENT INFORMATION AND REVISION HISTORY ........................................................................49