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Workstation Preparation & New User Getting Started Guide
Page 25 of 51
7. Trouble Shooting
If you are having problems accessing the service and you have verified you have the proper Sun JRE
and you browser settings are correct please perform the following steps. If you encounter a problem that
you cannot correct using the steps below, please contact the NCES Help Desk
.
Internet Explorer:-
1) Control Panel > Internet Options> General tab
- Delete Cookies
- Delete Files (delete all offline content.....make sure its checked)
- Clear History
Firefox:-
1) Open Firefox > Tools > Options... > Privacy Section
- History tab > Clear Browsing History Now
- Download History tab > Clear Download History Now
- Cookies tab > Clear Cookies Now
- Cache tab > Clear Cache now
or
Open Firefox > Tools > Clear Private Data...
After performing these steps, close your browser window and open another browser session to allow the
changes to take effect.
After you have completed this step, clear the Java temporary files. To do this
right-click on the Java icon (Tea cup) and select “Open Control Panel”