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Appendix E. Help and service information
This section contains information on how to obtain online and telephone technical
support.
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site and
the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Web site http://www.ibm.com/pc/support
IBM Automated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn
or made available for a fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. If the number is not
provided, contact your IBM reseller or IBM marketing representative. Response
time may vary depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
© Copyright IBM Corp. 2001 21