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Getting help and service
If you need help, service, technical assistance, or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This section contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via CD-ROM. For more specific information and links, please go to
www.microsoft.com. IBM offers Up and Running technical assistance with
installation of, or questions related to, Service Packs for your IBM preloaded
Microsoft Windows product. For information please contact the IBM
HelpCenter at the phone number(s) listed in “Calling IBM.”
Getting help on the Web
On the World Wide Web, the IBM Web site has up-to-date information about
IBM Personal Computer products and support. The address for the IBM
Personal Computing home page is www.ibm.com/pc
IBM provides an extensive Web site dedicated to mobile computing and to
ThinkPad computers at www.ibm.com/pc/support. Research this Web site to
learn how to solve problems, find new ways to use your computer, and learn
about options that can make working with your ThinkPad computer even
easier.
You also can order publications through the IBM Publications Ordering
System at
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Calling IBM
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
Getting help and service
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ThinkPad
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R50 Series Service and Troubleshooting Guide