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CRU, if IBM so instructs, within 30 days of your receipt of the replacement
CRU, IBM may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service
center.
3. Courier or Depot Service
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its
repair or exchange, IBM will arrange the return delivery of the Machine to
your location. You are responsible for its installation and verification. This
type of service is called ThinkPad EasyServ or EasyServ in some countries.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will
return it to you at IBM’s expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
The IBM Machine Warranty worldwide web site at
www.ibm.com/servers/support/machine_warranties/ provides a worldwide
overview of IBM’s Limited Warranty for Machines, a Glossary of IBM
definitions, Frequently Asked Questions (FAQs) and Support by Product
(Machine) with links to Product Support pages. The IBM Statement of
Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller.
74 ThinkPad
®
R50 Series Service and Troubleshooting Guide