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Limited Warranty Page 23
TO ALL RIGHTS AND REMEDIES PROVIDED BY SUCH CONSUMER PROTECTION LAWS AND
REGULATIONS. THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OF
CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT. SOME
COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EXCLUSIONS
DESCRIBED BELOW MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY COUNTRY, STATE OR
PROVINCE. INFOCUS, THE WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT
THE END OF THIS DOCUMENT.
EXTENDED WARRANTIES. InFocus extended product warranties are available for an additional charge.
For further information on InFocus extended product warranties, please contact InFocus or your product
reseller.
OBTAINING WARRANTY SERVICE. Please access and review the online help resources located at
www.infocus.com/support before seeking warranty service. If the product is still not functioning properly
after making use of these resources, please contact InFocus Technical Support or, if applicable, an ASP
using the information provided below. When contacting InFocus via telephone, other charges may apply
depending on your location. When calling, InFocus Technical Support or an ASP will help determine
whether your product requires service and, if it does, will inform you how InFocus will provide it. You must
assist in diagnosing issues with your product and follow InFocus’s warranty processes. InFocus may
restrict service to the country where InFocus or its Authorized Distributors originally sold the hardware
product. InFocus will provide warranty service either (i) at an ASP location, where service is performed at
the location, or the ASP may send the product to an InFocus repair service location for service, (ii) by
sending you prepaid way bills (and if you no longer have the original packaging, InFocus may send you
packaging material at your cost) to enable you to ship the product to an InFocus repair service location, or
(iii) by sending you customer-installable new or refurbished replacement parts to enable you to conduct
Customer Self Repair, or (iv) by exchanging the product for a new or refurbished replacement.
Customer Self Repair
InFocus products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,
InFocus identifies that the repair can be accomplished by the use of a CSR part, InFocus will ship that
part directly to you for replacement. There are two categories of CSR parts:
Parts for which customer self repair is mandatory. If you request InFocus to replace these parts,
you will be charged for the travel and labor costs of this service.
Parts for which customer self repair is optional. These parts are also designed for customer self
repair. If, however, you require that InFocus replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, InFocus will attempt to ship CSR parts out the next
business day. Customer receipt will vary based upon the actual part, customer location and shipping
method. Next day, same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the InFocus Technical Support Center and a
technician will help you over the phone. InFocus specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to InFocus. In cases where it is required to return
the defective part to InFocus, you must ship the defective part back to InFocus within a defined period of
time, normally five (5) business days, and clearly display the Return Material Authorization (RMA#) on the
outside of the shipping carton or a similar package affording an equal degree of protection. The defective
part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in InFocus charging you for the replacement. With a Customer Self