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Page 24 Limited Warranty
Repair, InFocus will pay all shipping and part return costs and determine the courier/carrier to be used.
InFocus may utilize a doorstep swap process, which involves an InFocus delivery person delivering the
replacement product or CSR part to the Customer and picking up the defective product or part at the time
of delivery for return to InFocus. Upon receipt of the replacement product or part, the original product or
part becomes the property of InFocus and you agree to follow instructions, including arranging the return
of original product or part to InFocus in a timely manner. When providing a product exchange or
Customer Self Repair (CSR) part requiring the return of the original product or part, InFocus may require
a credit card authorization as security for the retail price of the replacement product or part and applicable
shipping costs. When returning product to InFocus, a Return Material Authorization Number (RMA #) is
required and must be clearly displayed on the outside of the shipping carton or a similar package
affording an equal degree of protection. Service options, parts availability and response times may vary
according to the country in which service is requested. Service options are subject to change at any time.
You may be responsible for shipping and handling charges if the product cannot be serviced in the
country in which service is requested. If you seek service in a country that is not the country of original
purchase, you will comply with all applicable import and export laws and regulations and be responsible
for all custom duties, V.A.T. and other associated taxes and charges. Where international service is
available, InFocus may repair or exchange defective products and parts with comparable products and
parts that comply with local standards. In accordance with applicable law, InFocus may require that you
furnish proof of purchase details and/or comply with registration requirements before receiving warranty
service. Resources with more details on this and other matters on obtaining warranty service are
described below.
PRIVACY. InFocus will maintain and use customer information in accordance with the InFocus Privacy
Policy available at www.Infocus.com/privacy and InFocus’s applicable legal obligations.
BACKUP. If your product is capable of storing software programs, data and other information, you should
protect its contents against possible operational failures. Before you deliver your product for warranty
service it is your responsibility to keep a separate backup copy of the contents, remove all personal
information and data that you want to protect and disable any security passwords. THE CONTENTS OF
YOUR PRODUCT WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED IN THE
COURSE OF WARRANTY SERVICE. Your product or a replacement product will be returned to you as
your product was configured when originally purchased, subject to applicable updates. InFocus may
install system software updates as part of warranty service that will prevent the hardware from reverting to
an earlier version of the system software. Third party applications installed on the hardware may not be
compatible or work with the hardware as a result of the system software update. You will be responsible
for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software
programs and user data are not covered under this Limited Warranty.
RESOURCES. Support and service information including Authorized Distributor and Authorized Service
Provider locations is available at: www.infocus.com/support.
InFocus Corporation, 13190 SW 68th Parkway, Suite 200, Portland, OR 97223-8368 USA
© 2011 InFocus Corp. All rights reserved. InFocus and the InFocus logo are trademarks of InFocus Corp.,
registered in the U.S. and other countries.