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Troubleshooting I-7
NovaJet PRO 600e User's Guide
APPENDICES
For Macintosh:
1. Ensure the printer is turned ON and you have your ImageWriter II cable (RS422-232) attached
between the serial port on the printer and the serial port on the host computer.
2. Place the xxxx.ROM file in the Spool folder on the Mac and run the spooler. You don’t need
the GO.EXE application. Approximately 20 - 40 seconds later a single beep should be heard,
indicating the download was successful. After a one second delay, the printer will automati-
cally reboot. The printer should come up normally. Verify the new firmware revision by
sequencing through Utility Menu - Service Menu - About menu.
3. If multiple beeps are heard, reboot printer and reseat serial port connection. Resend the .ROM
file to the printer.
Print Quality
Many of the print quality concerns can be resolved by priming, cleaning, and calibrating the
cartridges. When this is the case, “Prime, clean, calibrate, or replace” is indicated with other
solutions. Refer to the following chapters for details:
Prime - see Chapter 2
Clean - see Chapter 4
Calibrate - see Appendix A
Replace - see Chapter 4
No print appears
Check that tape has been removed from the printhead of the cartridge.
White lines or large gaps on print or portions of characters missing
Prime, clean, calibrate, or replace cartridges.
Check if the ink reservoir is empty. Refill if necessary.
Make sure the media feeds freely.
Overall print quality is poor
Prime, clean, calibrate, or replace cartridges.
Make sure the printer is positioned on level ground.
Use a higher quality print mode, such as Photo.
Be sure you are using genuine ENCAD inks and media.
Cartridge spits small amounts of ink on paper
Nozzle plate may be flooded. Try using a lower firing rate or replacing the cartridge. Adjust
cartridge preheat as described in Chapter 3.