Keyspan USA-49WG Computer Drive User Manual


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14
6.1 – Problem Solving
If you are having problems with your Keyspan USB to Serial Adapter, please read the following instrucons to assist
you in troubleshoong.
Hardware Troubleshoong
Step 1 – Use the Keyspan Serial Assistant.
Launch the Keyspan serial Adapter applicaon. When you open the Keyspan serial Assistant applicaon, the ‘Adapter
Status’ tab will show your Keyspan adapter, its COM port numbers (COM1, COM2, etc.) and its COM port status (IDLE
or BUSY).
Soware/Serial Device Troubleshoong
Step 1 – Check the Physical Connecons.
Make sure that your serial device is powered on and is properly connected to the Keyspan Serial Adapter.
Step 2 – Check Your Serial Device’s Soware Conguraon.
Check to see if your serial device’s soware is congured to use the Keyspan port. Please refer to your serial device’s
documentaon for instrucons on how to select/switch/congure a serial port in that soware.
Once you’ve found your soware port conguraon screen, it should display the Keyspan USB 4-Port Serial Adapter
COM port number.
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