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6-6 A-61500 April 2007
Message listing Following is an alphabetic list of messages and corrective actions you
can take if one of the following messages is encountered.
Operator Log Message ID# Description/Action
Background accessory changed
while powered up
381 Background Accessory was changed while the scanner was
powered on.
• Turn the power off to the scanner, wait a few seconds and
power the scanner back on.
• If you get this message and you did not change the
Background Accessory, clean and calibrate the scanner.
Calibration failed 108 • Try to calibrate the scanner again. Be sure you are using the
correct calibration target. See Chapter 3, “Calibrating the
scanner”.
• Clean the imaging guides. See Chapter 5, Maintenance for
procedures.
• If the problem persists, call Service.
Calibration is suggested 185, 585,
985
• It is suggested that you calibrate the scanner when the current
batch of documents has completed.
Calibration succeeded 107 Informational message. The scanner has been successfully
calibrated.
Calibration target is too narrow 331 The calibration target is too small. A 12- x 12-inch calibration
target is required for Image calibration.
• Calibrate the scanner again using the correct calibration target.
Call Service Many ID
numbers
A condition was detected that may require repair.
• Turn the power off to the scanner, wait a few seconds and
power the scanner back on.
• If the problem persists, call Service.
Check document preparation 123 • Make sure the leading edges of the documents are aligned.
See Chapter 3, “Document preparation” for more information.
Check imaging guides and lamps 149, 549,
949
• Verify that the imaging guides are installed correctly. See
Chapter 5, Maintenance.
• Clean both sides of the imaging guides.
• If the pod is closed, and the message persists, call Service.
Close pod and re-enable scanner 306 The pod may have been opened and not closed properly when
scanning was attempted.
• Be sure the pod is completely closed.
Document too dark to deskew 143, 543,
943
Informational message. The scanner was unable to find the
document edges to determine the skew angle.
• The document is too dark.
• The image is too large.
Document too long to rotate 46, 446,
846
The scanned document was too long to rotate. Scanning was
stopped.
• Locate this document and rescan it with a lower resolution or
with Rotation turned off.
Elevator too full, feed module
missing or broken
297 • There is too much paper in the elevator tray and it is holding
the feed module up. The elevator tray capacity is 500 sheets.
Remove some documents from the elevator tray.
• The feed module is not installed properly. See Chapter 5,
Maintenance, for correct installation procedures.
• If the problem persists, call Service.