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Solving Other Problems 7-21
Not all pages
print.
The Clear key was
pressed.
Make sure no one pressed the Clear
key while your job was printing.
The tray is empty. Check that the trays are loaded with
media, in place, and secure.
A document is printed
with an overlay file
which has been cre-
ated by an unsuit-
able printer driver.
Print the overlay file using a suitable
printer driver.
Printer
resets or
turns off fre
-
quently.
The power cord is not
correctly plugged into
the outlet.
Turn off the printer, confirm that the
power cord is correctly plugged into the
outlet, and then turn on the printer.
A system error
occurred.
Contact Technical Support with the
error information.
With N-up on
multiple
prints, the
output is
incorrect.
Both the driver and
the application have
been set for collation.
For N-up on multiple prints, choose
Collate only in the driver’s Basic Tab.
Do not set collation in the application.
You hear
unusual
noises.
The printer is not
level.
Put the printer on a flat, hard, level sur-
face.
There is a foreign
object stuck inside
the printer.
Turn off the printer and remove the
object. If you cannot remove it, contact
Technical Support.
Media is
wrinkled.
The media is moist
from humidity or hav
-
ing water spilled on it.
Remove the moist media and replace it
with new, dry media.
The media feed roller
or fuser unit is defec
-
tive.
Check them for damage. If necessary,
contact Technical Support with the
error information.
Unsupported media
(wrong size, thick
-
ness, type, etc.) is
being used.
Use KONICA MINOLTA-approved
media. See
“Print Media” on page 4-2.
Also, refer to http://printer.konicami-
nolta.com for a complete list of cur-
rently approved media.
Symptom Cause Solution