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Troubleshooting
4-6
Error Messages
The following table lists errors and maintenance messages that can be dealt with by yourself. If
Call service appears, turn off the printer, disconnect the power cord, and contact your service
technician.
Some errors cause the alarm to sound. To stop the alarm, press [Cancel].
Message Corrective Action
The paper has run out in the paper source displayed. Supply paper according to the paper
source displayed (paper cassettes, MP tray, or optional paper feeders).
This message is displayed alternately with messages indicating the printer status, such as,
Ready, Please wait, Processing, Waiting, and Form Feed Time Out.
The stapler unit is not installed correctly in the document finisher. Install it correctly.
No staples are installed in the stapler. Set it in the stapler. If you wish to continue printing
without the staple function, press [GO].
F### represents a controller error (#=0, 1, 2, ...). Call for service. The printer does not
operate when this message is displayed.
#### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer does not
operate when this message is displayed. The total number of pages printed is also indicated,
e.g. 0123456.
The corresponding paper cassette is not installed. Install the cassette. The cassette number
can be 1 (topmost) to 4 (bottom).
The punch unit chad box of the option document finisher is full. Discard the chads.
The punch unit waste box of the document finisher is full or is not installed correctly. Check if
the box is properly installed, and then discard the chads if the box is full. Press [GO] to
resume printing.
The feed unit is not installed correctly. Pull out paper cassette 1. Pull out the feed unit and
then push it again to be installed correctly.
A toner container is not installed correctly. Install it correctly. Press [GO] to resume printing.
This message warns about the following two cases. Install the new waste toner box.
• The waste toner box is not installed.
• The waste toner box is full.
Close the optional document finisher cover.
Close the printer front cover.
Close the printer left cover. If the left cover of the optional paper feeder is open, 3 is
displayed.
Add paper MPTray
Add staples
Add staples
Press GO
Call service
F###
Call service
####:0123456
Cassette #
not loaded
Chad box full
Check chad box
Press GO
Check
feed unit
Check toner cont
Press GO
Check waste
toner box
Close finisher
cover
Close
front cover
Close
left cover #