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7. Contacting Customer Support
Before You Call Technical Support
1) Read the manuals and review the Troubleshooting section.
2) Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure all cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive
to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer
and that you have the following information on hand:
1) Your drive's serial number
2) Computer brand and model
3) Operating system and version (Mac OS or Windows)
4) Amount of memory installed
5) Names of CD or DVD drives installed on your computer
6) Names of any other devices installed on your computer
Technical Support Help Hours
Contacting Customer Support
page 26
LaCie d2 SCSI Hard Drive
Australia
• Monday through Friday,
9:30am – 5:30pm EST
Contact Us At:
Technical Support:
• (61)2 9669 6900 phone
• support.au@lacie.com
Denmark
• Monday through Friday,
9 AM – 5PM
Contact Us At:
Technical Support:
• 45 70 27 65 43
• support.nordic@lacie.com
Belgium
• Monday through Friday
9 AM – 5PM
Contact Us At:
Technical Support:
• 32 (0)2 639 14 71
• support.be@lacie.com
France
• Monday through Friday,
9 AM – 5PM
Contact Us At:
Technical Support:
• 33(0)1 69 32 84 23
• support.fr@lacie.com
Canada
• Monday through Friday,
9:30AM – 5:30PM EST
Contact Us At:
Technical Support:
• (416) 530 2545 phone
• (416) 530 2546 fax
• support.ca@lacie.com
Germany
• Monday through Friday,
9 AM – 5PM
Contact Us At:
Technical Support:
• 49 (0)211 30 121 111
• support.de@lacie.com