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10: Troubleshooting
WiSpan User Guide 41
Problem/Message Reason Solution
When you try to enter the Setup
Mode on the WiSpan by means
of the setup port, you get no
response.
The issue is most likely
something covered in the
previous problem, or possibly,
you have Caps Lock on.
Double-check everything in the
problem above. Confirm that
Caps Lock is not on.
You can ping the WiSpan, but
not Telnet to it on port 9999.
There may be an IP address
conflict on your network
The Telnet configuration port
(9999) is disabled within the
WiSpan security settings.
Turn the WiSpan off and then
issue the following commands at
the DOS prompt of your
computer:
ARP -D X.X.X.X (X.X.X.X is the IP
of the WiSpan).
PING X.X.X.X (X.X.X.X is the IP
of the WiSpan).
If you get a response, then there
is a duplicate IP address on the
network. If you do not get a
response, use the setup port to
verify that Telnet is not disabled.