Lantronix XPort Network Card User Manual


 
8: Troubleshooting
XPort™ User Guide 57
Technical Support
If you are experiencing an error that is not described in this user guide, or if you are
unable to fix the error, you may:
Check our online knowledge base at http://www.lantronix.com/support.
Contact Technical Support in the US:
Phone: 800-422-7044 (US only) or 949-453-7198
Fax: 949-450-7226
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday
through Friday, excluding holidays.
Contact Technical Support in Europe, Middle East, and Africa:
Phone: +49 (0) 89 31787 817
Email: eu_techsupp@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number 
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include
information on user and network activity at the time of the problem).