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32 PB42 Portable Receipt Printer User’s Guide
Printer Problems and Possible Solutions
Use the following tables to troubleshoot some common
problems you may encounter with the PB42 printer.
Printer Problems and Possible Solutions
Problem Possible Solution
The printer has no
power.
• Make sure the batteries are properly
installed. For help, see “Installing the
Batteries” on page 16.
• Recharge or replace the batteries as
necessary. For help, see “Charging the
Batteries” on page 18.
Media is not
feeding through the
printer.
• Make sure the media cover is closed and
latched. For help, see “Loading Media” on
page 20.
• Make sure the media is not binding
anywhere in the printer.
The printer is not
printing with a
serial connection.
• Make sure media is loaded and the media
cover is closed. For help, see “Loading
Media” on page 20.
• Replace or recharge the battery. For help,
see “Charging the Batteries” on page 18 or
“Installing the Batteries” on page 16.
• Check the cable to the PC. For help, see
“Setting Up Serial Communications” on
page 26.
• Print a configuration test page to make
sure that your serial port settings are
correct.
• Some printing and configuration
programs may leave the printer in a
different mode than printing mode. Please
cold boot your printer to make sure the
default printing mode is selected. For help,
see “Cold Booting the PB42” on page 34.