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34 PB42 Portable Receipt Printer User’s Guide
Printer Problems and Possible Solutions (continued)
Problem Possible Solution
The battery charge
is not lasting as
long as it should.
• Check the battery date. If the battery is a
few years old, the shortened life may be
due to normal aging.
• Replace the battery.
The configuration
test page does not
print.
• Make sure that the blue light is not
blinking. If it is, make sure your printer
has media and that the media cover is
closed.
• Make sure that you can advance media by
pressing the Feed button.
• Try removing batteries, connecting a
power adapter, and printing the
configuration test page again.
Print quality is
poor.
• Clean the printhead. For help, see
“Cleaning the Printer” on page 35.
• Check the battery and recharge or replace
as necessary. For help, see “Charging the
Batteries” on page 18.
• Check the quality of the media. Use only
Intermec media to ensure superior print
quality and product performance.
Cold Booting the PB42
You seldom need to cold boot the PB42. You should always cold
boot the printer after a firmware upgrade. In the rare instance
that your printer locks up, you may also want to cold boot the
printer.
After you perform a cold boot on the PB42, the printer resumes
using the default printing mode (Line Printer mode) and returns
to using the default font for printing.