Filter
Top Products
51
© Copyright Lenovo 2007
Chapter 6. Getting Help and Service
Getting Help and Service
If you need help, service, technical assistance, or just want more
information about Lenovo computers, you will find a wide variety of
sources available from Lenovo to assist you. This section contains
information about where to go for additional information about Lenovo
computers, what to do if you experience a problem with your computer,
and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available by means of a Web download (connection
charges may apply) or from a disc. For more specific information and links,
go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers
Up and Running technical assistance with installation of, or questions
related to, Service Packs for your Lenovo-preinstalled Microsoft Windows
product.
Getting Help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about Lenovo computers and support. The address for the Lenovo home
page is http://www.lenovo.com.
You can find support information for your Lenovo 3000 computer at
http://www.lenovo.com/support. Research this Web site to learn how to
solve problems, find new ways to use your computer, and learn about
options that can make working with your Lenovo computer even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone
through the Customer Support Center. The following services are available
during the warranty period:
• Problem determination - Trained personnel are available to assist you
with determining if you have a hardware problem and deciding what
action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are
available to provide the applicable level of service.
Lenovo 3000Y410 UG.book Page 51 Friday, September 14, 2007 1:37 PM