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Lenovo 3000 Y410 User Guide
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for you to
install. Most CRUs are easy to install whereas others may require some
technical skill and tools. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. You may request that a Service Provider install some CRUs under
one of the other types of warranty service designated for your product.
Installation of external CRUs (such as mice, keyboards, or monitors) is your
responsibility. Lenovo specifies in the materials shipped with a replacement
CRU whether the defective CRU must be returned. When return is
required, 1) return instructions, a prepaid return shipping label, and a
container are included with the replacement CRU, and 2) you may be
charged for the replacement CRU if your Service Provider does not receive
the defective CRU within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the
product to a designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or
exchanged at a designated service center, with shipping arranged by your
Service Provider. You are responsible for disconnecting the product. A
shipping container will be provided to you for you to return your product
to a designated service center. A courier will pick up your product and
deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired
or exchanged at a designated service center, with delivery or shipping
arranged by you. You are responsible to deliver or mail, as your Service
Provider specifies, (prepaid unless specified otherwise) the product
suitably packaged to a designated location. After the product has been
repaired or exchanged, it will be made available for your collection. Failure
to collect the product may result in your Service Provider disposing of the
product as it sees fit. For Mail-in Service, the product will be returned to
you at Lenovo’s expense, unless your Service Provider specifies otherwise.
Lenovo 3000Y410 UG.book Page 56 Friday, September 14, 2007 1:37 PM