Filter
Top Products
• The application is designed to operate with your operating system.
• Other applications run correctly on your computer.
• The necessary device drivers are installed.
• The application works when it is run on some other computer.
If an error message is displayed while you are using the application program, refer to the manuals supplied
with the application.
If the application still does not run correctly, contact your place of purchase or a service representative
for help.
Problems with ports and connectors
The following are the most common problems with ports and connectors.
A USB problem
Problem: A device connected to the USB connector does not work.
Solution: Ensure that the USB device setup is correct, and that the assignment of computer resource and
the installation of the device driver are correct. Do the following:
1. Move the cursor to the top-right or bottom-right corner of the screen to display the charms. Click
Settings ➙ Control Panel.
2. Click Hardware and Sound ➙ Device Manager ➙ Universal Serial Bus controllers. If you are
prompted for an administrator password or conrmation, type the password or provide conrmation.
Refer to “Diagnosing problems” on page 87 for a diagnostic test of the USB connector.
104 User Guide