Filter
Top Products
Cong menu. . . . . . . . . . . . . . 67
Date/Time menu . . . . . . . . . . . . 71
Security menu . . . . . . . . . . . . . 71
Startup menu . . . . . . . . . . . . . 75
Restart menu . . . . . . . . . . . . . 77
Updating your system UEFI BIOS . . . . . 77
Using system management. . . . . . . . . . 77
System management . . . . . . . . . . 78
Setting management features . . . . . . . 78
Chapter 8. Preventing problems . . . 81
General tips for preventing problems . . . . . . 81
Making sure device drivers are current . . . . . 82
Taking care of your computer . . . . . . . . . 83
Cleaning the cover of your computer . . . . 84
Chapter 9. Troubleshooting computer
problems . . . . . . . . . . . . . . . 87
Diagnosing problems . . . . . . . . . . . . 87
Troubleshooting . . . . . . . . . . . . . . 87
Computer stops responding . . . . . . . 87
Spills on the keyboard . . . . . . . . . . 88
Error messages . . . . . . . . . . . . 88
Errors without messages . . . . . . . . . 90
Beep errors . . . . . . . . . . . . . . 91
Memory module problems . . . . . . . . 91
Networking problems . . . . . . . . . . 92
Problems with the keyboard and other pointing
devices. . . . . . . . . . . . . . . . 94
Problems with the display and multimedia
devices. . . . . . . . . . . . . . . . 95
Battery and power problems . . . . . . . 99
Problems with drives and other storage
devices. . . . . . . . . . . . . . . . 102
A software problem . . . . . . . . . . . 103
Problems with ports and connectors . . . . 104
Chapter 10. Getting support . . . . 105
Before you contact Lenovo. . . . . . . . . . 105
Getting help and service . . . . . . . . . . . 105
Using diagnostic programs . . . . . . . . 106
Lenovo Support Web site. . . . . . . . . 106
Calling Lenovo . . . . . . . . . . . . . 106
Finding ThinkPad options . . . . . . . . 107
Purchasing additional services . . . . . . . . 107
Appendix A. Regulatory
information . . . . . . . . . . . . . 109
Wireless related information . . . . . . . . . 109
Location of the UltraConnect wireless
antennas . . . . . . . . . . . . . . . 110
Locating wireless regulatory notices . . . . 111
Export classication notice. . . . . . . . . . 111
Electronic emission notices. . . . . . . . . . 111
Federal Communications Commission
Declaration of Conformity . . . . . . . . 111
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . . 111
European Union - Compliance to the
Electromagnetic Compatibility Directive . . . 112
German Class B compliance statement . . . 112
Korea Class B compliance statement . . . . 113
Japan VCCI Class B compliance statement. . 113
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . . 113
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . . 113
Appendix B. WEEE and recycling
statements . . . . . . . . . . . . . 115
Important WEEE information . . . . . . . . . 115
Japan recycling statements . . . . . . . . . 115
Recycling information for Brazil . . . . . . . . 116
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . . 116
Battery recycling information for Taiwan. . . . . 117
Battery recycling information for the United States
and Canada. . . . . . . . . . . . . . . . 117
Appendix C. ENERGY STAR model
information . . . . . . . . . . . . . 119
Appendix D. Notices. . . . . . . . . 121
Trademarks . . . . . . . . . . . . . . . . 122
Appendix E. Restriction of Hazardous
Substances Directive (RoHS) . . . . 123
China RoHS. . . . . . . . . . . . . . . . 123
Turkish RoHS . . . . . . . . . . . . . . . 123
Ukraine RoHS . . . . . . . . . . . . . . . 123
India RoHS . . . . . . . . . . . . . . . . 124
ii User Guide