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Getting help and service
If you need help, service, technical assistance, or just want more information about Lenovo products, you
will nd a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.
Information about your computer and preinstalled software, if any, is available in the documentation that
comes with your computer. That documentation includes printed books, online books, README les, and
help les. In addition, information about Lenovo products is available on the World Wide Web.
Microsoft Service Packs are the latest software source for Windows product updates. They are available via
Web download (connection charges may apply) or via disc. For more specic information and links, please
go to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or
questions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information,
please contact the Customer Support Center.
Using diagnostic programs
Many computer problems can be solved without outside assistance. If you experience a problem with your
computer, the rst place to start is the troubleshooting information of your computer documentation. If you
suspect a software problem, see the documentation, including README les and online help, that comes
with the operating system or application program.
ThinkPad notebooks come with a set of diagnostic programs that you can use to help you identify hardware
problems. See “Diagnosing problems” on page 227 for instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional or
updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can
get the latest technical information and download device drivers and updates.
Lenovo Support Web site
Technical support information is available on the Lenovo Support Web site at:
http://support.lenovo.com
This Web site is updated with the latest support information such as the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• User guides and manuals
• Knowledge base and frequently asked questions
Calling Lenovo
If you have tried to correct the problem yourself and still need help, during the warranty period, you can
get help and information by telephone through the Customer Support Center. The following services are
available during the warranty period:
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to x the problem.
260 User Guide