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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
175 Service processor flash code damaged or
not loaded.
1. Update the Remote Supervisor Adapter II
SlimLine firmware.
2. Replace the Remote Supervisor Adapter II
SlimLine.
178 Security hardware error.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. (Trained service technician only) Replace the
system board.
184 Power-on password damaged.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the battery.
3. Clear CMOS. See “System board jumpers” on
page 14 for information about how to clear
CMOS.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Battery
b. (Trained service technician only) System
board
187 VPD serial number not set.
1. Set the serial number by updating the BIOS code
level (see “Updating the firmware” on page 17).
2. (Trained service technician only) Replace the
system board.
188 Service processor firmware corrupted or not
installed.
1. Restart the server.
2. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
3. Update the Remote Supervisor Adapter II
SlimLine firmware (see“Updating the firmware” on
page 17).
4. (Trained service technician only) Replace the
system board.
189 Three attempts were made to access the
server with an incorrect password.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.
289 A DIMM has been disabled by system.
1. Make sure that the DIMM is installed correctly
(see “Installing a memory module” on page 85).
2. Replace the DIMM.
3. (Trained service technician only) Replace the
system board.
Chapter 5. Diagnostics 137