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Chapter 4. Getting Help and Service
Getting Help and Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
If you need help, service, technical assistance, or just want more information about
Lenovo computers, you will find a wide variety of sources available from Lenovo to
assist you. This section contains information about where to go for additional
information about Lenovo computers, what to do if you experience a problem with your
computer, and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product updates.
They are available by means of a Web download (connection charges may apply) or
from a disc. For more specific information and links, go to the Microsoft Web site at
http://www.microsoft.com
. Lenovo offers Up and Running technical assistance with
installation of, or questions related to, Service Packs for your Lenovo-preinstalled
Microsoft Windows product.
Getting Help on the Web - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo
computers and support. The address for the Lenovo home page is
http://consumersupport.lenovo.com
.
You can find support information for your Lenovo IdeaPad computer at
http://consumersupport.lenovo.com
. Research this Web site to learn how to solve
problems, find new ways to use your computer, and learn about options that can make
working with your Lenovo computer even easier.
Calling the Customer Support Center
- - - - - - - - - - - - - - - - - - - - - -
If you have tried to correct the problem yourself and still need help, during the warranty
period, you can get help and information by telephone through the Customer Support
Center. The following services are available during the warranty period:
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is necessary to
fix the problem.
Lenovo hardware repair - If the problem is determined to be caused by Lenovo
hardware under warranty, trained service personnel are available to provide the
applicable level of service.