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Chapter 4. Getting Help and Service
40
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo,
will make selected Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered:
Replacement or use of parts not manufactured for or by Lenovo or non warranted
parts
Identification of software problem sources
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
To determine if your Lenovo hardware product is under warranty and when the
warranty expires, go to http://consumersupport.lenovo.com
, and click Warranty, then
follow the instructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the technical
assistance representative needs to help you resolve a computer problem. Please ensure
that you have downloaded the most current drivers and system updates, and recorded
information before you call. When calling for technical assistance, please have the
following information available:
Machine Type and Model
Serial numbers of your computer, monitor, and other components, or your proof of
purchase
Description of the problem
Hardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are located in
“Appendix A. Warranty Information” on page 51.
Note:
Telephone numbers are subject to change without notice. For the latest list of Customer
Support Center telephone numbers and hours of operation, visit the Support Web site at
http://consumersupport.lenovo.com
. If the number for your country or region is not
listed, contact your Lenovo reseller or Lenovo marketing representative.