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Appendix A. Warranty Information
52
Types of Warranty Service
1 Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for you to install. Most
CRUs are easy to install whereas others may require some technical skill and tools. CRU
information and replacement instructions are shipped with your product and are
available from Lenovo at any time upon request. You may request that a Service
Provider install some CRUs under one of the other types of warranty service designated
for your product. Installation of external CRUs (such as mice, keyboards, or monitors) is
your responsibility. Lenovo specifies in the materials shipped with a replacement CRU
whether the defective CRU must be returned. When return is required, 1) return
instructions, a prepaid return shipping label, and a container are included with the
replacement CRU, and 2) you may be charged for the replacement CRU if your Service
Provider does not receive the defective CRU within thirty (30) days of your receipt of the
replacement.
2 On-site Service
Under On-site Service, your Service Provider will either repair or exchange the product
at your location. You must provide a suitable working area to allow disassembly and
reassembly of the Lenovo product. For some products, certain repairs may require your
Service Provider to send the product to a designated service center.
3 Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You are
responsible for disconnecting the product. A shipping container will be provided to you
for you to return your product to a designated service center. A courier will pick up your
product and deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the product to you.
4 Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by you.
You are responsible to deliver or mail, as your Service Provider specifies, (prepaid
unless specified otherwise) the product suitably packaged to a designated location. After
the product has been repaired or exchanged, it will be made available for your collection.
Failure to collect the product may result in your Service Provider disposing of the
product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s
expense, unless your Service Provider specifies otherwise.