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Solving service message issues
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Troubleshooting
Solving service message issues
Solving paper feed problems
Problem Solution
Service messages A service message indicates printer failure that may require service.
Turn the printer off, wait about 10 seconds, and then turn the printer on.
If the error recurs, write down the error number, the problem, and a
detailed description. Call for service.
Symptom Cause Solution
Paper frequently jams. You are using print media that
does not meet the printer
specifications.
Try the following:
• Flex the paper stack.
• Turn the print media over.
Check the following:
• Drawer is properly installed.
• Print media is loaded correctly.
• Print media is not damaged.
• Print media meets printer specifications.
• Guides are positioned correctly for the print media size
selected.
Use recommended print media.
See the Card Stock & Label Guide available on the
Lexmark Web site at www.lexmark.com for detailed
specifications.
For information that can help prevent jams from
occurring, see Avoiding jams on page17.
You have loaded too much print
media.
Make sure the stack of print media does not exceed the
maximum paper fill indicators on the 250-sheet tray and /
or the optional drawer.
Guides in the selected tray are not
set to the appropriate position for
the loaded print media size.
Move the tray guides to the correct position for the loaded
print media size.
The paper has absorbed moisture
due to high humidity.
• Load paper from a fresh package.
• Store paper in its original wrapper until you load it.
For more information, see Storing print media on
page16.
The Paper Jam
message remains after
you remove the jammed
paper.
You have not pressed or have
not cleared the entire paper path.
Clear the entire paper path, and then press . For more
information, see Clearing a jam on page44.
The page that jammed
does not reprint after you
clear the jam.
Jam Recovery in the Setup menu
is set to Off.
Set Jam Recovery to Auto or On.
For more information, see the Menus and Messages
Guide.
Blank pages feed into
the output bin.
The tray in use has an incorrect
print media type loaded in it.
Load the correct print media type for your print job, or
change the Paper Type to match the loaded print media
type.
For more information, see the Menus and Messages
Guide.