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Action Yes No
Step 2
Check if you are using the correct cable and if it is connected securely to
the USB or parallel interface card.
Is the correct cable securely connected to the USB or parallel interface
card?
Contact
customer
support.
Connect the cable to
the USB or parallel
interface card
connector.
Paper feed problems
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is solved.
Step 3
a Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 181.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is solved.
Troubleshooting 210