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Diagnostic Information 2-7
4098-001
Paper Feed Problems
Power Problems
Print Quality Problems
Symptom Action
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Go to the “Paper Feed Service
Check” on page 2-11.
Paper skews Go to the “Paper Path Service
Check,”on page 2-13.
Symptom Action
No power in machine, motors do
not operate and lights do not
come on
Go to the “Power Service
Check,”on page 2-13.
Symptom Action
• Voids in characters
• Light print
• Prints off the page
• Blurred print
• Carrier moves, but no print
• Printhead dries prematurely
• Colors print incorrectly
• Vertical alignment off
Go to the “Print Quality Service
Check,”on page 2-14.
• Ink smearing
• Vertical streaks on paper
• Print lines crowded
Go to the “Paper Feed Service
Check” on page 2-11.