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Can receive but not send faxes
These are possible solutions. Try one or more of the following:
CHECK MODE SELECTION
To make sure that the printer is set for faxing, check to see if the light is on.
If the
light is not on, press on the printer control panel.
CHECK DOCUMENT PLACEMENT
Load the original document faceup in the Automatic Document Feeder (ADF) or facedown in the upper left corner
of the scanner glass.
CHECK THE DIAL PREFIX SETTING
1 From the printer control panel, press .
2 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
3 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
4 Press the up or down arrow button until Dial Prefix is highlighted, and then press OK.
5 To change the setting, press the up or down arrow button until Create is highlighted, and then press OK.
6 Using the keypad, enter the prefix to be dialed before each telephone number, and then press OK to save the
setting.
CHECK SPEED DIAL NUMBER
• Check to make sure Speed Dial has been programmed for the number that you want to dial. For more
information, see the instructions for setting up Speed Dial.
• As an alternative, dial the telephone number manually.
MAKE SURE THE PRINTER DETECTS DIAL TONE
• See the instructions for sending a fax while listening to a call (on hook dial).
• Check the Dial Method setting.
1 Listen for a dial tone. If you hear a dial tone but the printer hangs up without dialing, this means it did not
recognize the dial tone.
2 From the printer control panel, press .
3 Press the up or down arrow button until Fax Setup is highlighted, and then press OK.
4 Press the up or down arrow button until Dialing and Sending is highlighted, and then press OK.
5 Press the up or down arrow button until Dial Method is highlighted, and then press OK.
6 Press the up or down arrow button until Behind PBX (Dial Tone Detect Off) is highlighted,
and then press OK to save the setting.
Troubleshooting
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