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Diagnostic Information 2-5
4078-00X
Paper Feed Problems
Power Problems
Print Quality Problems
Symptom Action
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Go to the “Paper Feed Service
Check” on page 2-9.
Envelopes fail to feed Go to the “Envelope Feed Service
Check” on page 2-7.
Paper skews Go to the “Paper Path Service
Check” on page 2-11.
Symptom Action
No power in machine, no Power
On light, no motors
Go to the “Power Service Check” on
page 2-12.
Symptom Action
• Voids in characters
• Light print
• Prints off the page
• Fuzzy print
• Carrier moves but no print
• Printhead drys prematurely
• Colors print incorrectly
• Vertical alignment off
Go to the “Print Quality Service
Check” on page 2-13.
• Ink smearing
• Vertical streaks on paper
• Print lines crowded
Go to the “Paper Feed Service
Check” on page 2-9.