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Troubleshooting
My network printer does not print
• Make sure all cables to the printer, printer adapter,
electrical outlet and network connection are secure
(pages 4 through 5).
• Make sure all indicator lights are on (page 5).
• Check the printer status (page 37).
• Make sure the printer software is installed on the
computer you are sending the print job from [page 12
(inkjet) or page 17 (laser)].
Note: You must install the printer software on each
computer that uses the network printer.
• Make sure your network printer has been assigned a
unique IP address.
– If your printer adapter is connected to an inkjet
printer, check the Network Configuration screen to
verify a unique IP address is listed. For help
accessing the Network Configuration screen, follow
steps through on page 14.
If there is not an IP address listed for your network
printer or the address is the same as another device
on your network, see “Manually configure the
network printer” on page 34.
– If your printer adapter is connected to a laser printer,
run the Network Configuration Utility. For help, see
“Laser printers” on page 35.
If there is not an IP address listed for your network
printer or the address is the same as another device
on your network, see “Manually configure the
network printer” on page 34.
• Make sure you have selected the correct printer port for
the network printer. For help selecting the network
printer port, see page 36.
• Make sure the network is operating properly.
Refer to your network documentation or contact your
network administrator.
• Restart the computer.
• Make sure there is not a problem with the printer itself.
a Disconnect the printer from the printer adapter.
b Attach the printer directly to your computer with a
USB or parallel cable.
If you are able to print when the printer is directly
attached, there may be a problem with your network.
Refer to your network documentation or contact your
network administrator.
• Uninstall and then reinstall the printer software.
(page 33)
If the printer still does not print, refer to your printer
documentation for help.
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