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Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type,
texture, and weight.
Do the paper type, texture, and weight match the paper loaded in the
tray?
Go to step 2. Specify the paper type,
texture, and weight
from the tray settings
to match the paper
loaded in the tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact
customer
support.
The problem is solved.
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact
customer
support.
The problem is solved.
MS312 print quality problem
Characters have jagged or uneven edges
Troubleshooting 201