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Action Yes No
Step 3
a Specify the paper size. Depending on your operating system, specify
the paper size in Printing Preferences or the Print dialog.
b Resend the copy job.
Do copies print properly?
The problem is solved. Contact
customer
support.
Poor copy quality
Action Yes No
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Clear the error or status
message.
Go to step 2.
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Go to step 3. Increase the scan
resolution setting for a
higher‑quality output.
Step 3
If dark marks appear on prints, then clean the scanner glass and the ADF
glass using a clean, lint-free cloth dampened with water.
Is the scanner glass clean?
Go to step 4. See
“Cleaning the
scanner glass” on
page 240.
Step 4
Send a print job, and then check for print quality problems.
a From the General Settings menu, adjust the Eco‑Mode settings.
b From the Copy menu, adjust the toner darkness.
c If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Go to step 5. See
“Print quality
problems” on
page 323.
Step 5
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the scanner
glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 6. Place the document or
photo facedown on the
scanner glass in the
upper left corner.
Step 6
Increase the scan resolution setting for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
The problem is solved. Go to step 7.
Troubleshooting 344