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Troubleshooting
Linksys EA-Series
Cisco Connect Cloud does not open in your web
browser
The latest versions of the most common web browsers work with Cisco Connect
Cloud. Cisco Connect Cloud works with these web browsers:
• Internet Explorer 8 or higher
• Firefox 8 or higher
• Google Chrome 10 or higher
• Safari 5 (for Mac) or higher
You cannot access Cisco Connect Cloud
To access your router directly, see “Configuration manuelle de votre routeur”
on page 32:
All other troubleshooting has been unsuccessful
If you’ve tried previous troubleshooting steps and your network still doesn’t
work, you may need to restore your router’s factory defaults.
Why would I need to restore to factory defaults? When all other
troubleshooting has failed, you may want to try restoring the router to its basic
factory settings, which are the most common settings used in home networks.
Resetting the router erases your custom settings, so you must restore the
settings after. We recommend that you back up your configuration before
resetting your router to factory defaults. See “How to back up and restore your
router configuration” on page 55.
To restore your router to factory defaults, you can use the Reset button on the
router or use Cisco Connect Cloud. For instructions, see “How to restore factory
defaults” on page 56.