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Appendix A: Troubleshooting
Common Problems and Solutions
Wireless-G Broadband Router with SRX
• For DSL users - 1) Make sure you have typed in your user name and password correctly. Some service
providers use your full email address as the user name. If you are sure you have enter the right user
name, try using username@[isp.com], where isp.com is the name of your service provider. 2) Power down
your DSL Modem, your PC, and your router. Then power on your DSL Modem, wait for the LEDs on the DSL
modem to stop flashing. Power on your router and wait for the power LED to stop flashing. Finally, power
on your PC.
20.My wireless-G speed seems to be slow.
• Reposition the antenna.
• Reposition the router so that it's higher up, above your other networking gear.
• Change CTS Protection to Disable under advanced wireless settings.
21.I do not see a speed improvement while surfing wirelessly with my SRX equipment.
• Your Internet connection is usually much slower than your wireless network with SRX equipment. This
equipment will not affect the speed of your Internet connection.
• You will see the most improvements in transferring or streaming files from one computer to another in
your network.
• Your network speed will slow down if you have mixed 802.11g and SRX clients. For maximum
performance, use all SRX devices on your network.
22.How do I turn on SRX on my router?
SRX is automatically turned on in Mixed, G-Only and SRX mode. There's nothing you need to do to utilize this
feature.