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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
36Answering Calls for Another Party
4
Example
Widgets, Inc. takes great pride in providing human contact for all persons calling
customer service representatives. The system manager, Kelly Ratliffe, has
programmed all customer service representative phones to go to coverage. When
Suzanne Jones, customer service representative, is busy on a call, an incoming
call routes to Pat.
Feature Name
Call Coverage
Procedures
Table 6
describes the information that displays on your display when call
coverage calls come to your console.
Forwarding All Calls
You can forward all calls or remove forwarding for all calls for any extension in
the system except the console.
Exception:
Ask your system manager if you work in a Distributed Communications System
(DCS) environment. If you do, the forwarded-to telephone number must not:
■ Be longer than 10 digits. The 10 digits can include a 3-digit access code
followed by a typical 7-digit telephone number.
■ Include authorization codes. Authorization codes cannot be in the
forwarded-to telephone number.
Table 6. Call Coverage Display Information
Display Meaning
B
or b The called party is already on a call. Your console displays the
caller’s number and the unanswered phone’s number.
d
Nobody answered this phone or the calling party sent the call to
coverage. Your console displays the caller’s number and the
unanswered phone’s number.
s
All calls that come to this number are sent temporarily to coverage.