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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Centralized Attendant Service
68Identifying Differences in a CAS Environment
5
Explain to the caller that the called party cannot be reached. If the
caller wants to wait, transfer the call again; then press the
RELEASE
button.
If the caller does not want to wait, take a message and press the
RELEASE button.
Placing Calls on Remote Hold
When calls for a branch location need to be placed on hold, you should use remote
hold (not hold). Using remote hold frees the outside line that your system manager
dedicated for branch calls.
To place calls on remote hold:
1. Press the
START button.
2. Dial the remote hold feature access code.
3. Listen for confirmation tone (3 short bursts of tone).
4. Press the
RELEASE button.
Using CAS Backup Service
In addition to standard backup service, phones at remote branch locations can
serve as backup phones for a CAS console.
Using CAS Night Service Operations
In addition to standard night service operations, phones with multiple or single
lines at remote branch locations can answer night service calls. Below are
descriptions for handling night calls from phones with multiple or single lines.
Multi-Line Phone — Night Service Operations
Handling night service calls from multi-line phones is similar to transferring calls
from a console. You can transfer calls from a multi-line phone with:
■ A FLASH button.
■ A CONFERENCE button.
■ A TRANSFER button.
Transferring CAS Calls
To transfer a CAS call from a multi-line phone:
1. Press the call appearance button where the green lamp is flashing.