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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
48Assisting Callers with Special Tools
4
3. The user records the crisis alert information.
4. The user pushes the
NORMAL DISPLAY MODE button and the lamp turns off
and the display clears.
Providing Emergency Notification to the
Operator
Your system manager dedicates an attendant consoles to service emergency calls.
When system users dial an emergency number (for example, 911), the console is
notified that an emergency call was made.
Example
Jeff Springer, Widgets, Inc. salesman, has just suffered from a heart attack. Bill
O’Connor, who works nearby, dials 911. As soon as the call is made, the
following information appears on Pat’s display:
She also hears a siren-like tone.
Feature Name
Crisis Alert to Attendant Console
Procedures
If the attendant receives an emergency call, the following occurs:
1. The
CRSS-ALERT button flashes and a continuous ring alerts the attendant
console. The display shows the current crisis alert, overwriting any current
display.
2. The attendant pushes the
CRSS-ALERT button, turning off the ringing.
3. The attendant records the crisis alert information.
4. The attendant pushes the
CRSS-ALERT button, changing the lamp to a steady
state.
5. The attendant pushes the
CRSS-ALERT button and the lamp turns off and the
display clears.
Providing Emergency Access to the Operator
Your system manager can administer the switch to allow emergency access calls
to the attendant console operator.
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