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DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
73
Glossary and Abbreviations
GL
Glossary and Abbreviations
A
AAR
See
Automatic Alternate Routing (AAR).
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AAR
Automatic Alternate Routing
ACD
See
Automatic Call Distribution (ACD).
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk.
ACD
See
Automatic Call Distribution (ACD). ACD also refers to a work state in which an agent is on
an ACD call.
AD
See Abbreviated Dialing (AD).
administer
To access and change parameters associated with the services or features of a system.
administration terminal
A terminal that is used to administer and maintain a system. See also
terminal.
appearance
A software process that is associated with an extension and whose purpose is to supervise a call.
An extension can have multiple appearances. Also called call appearance, line appearance, and
occurrence. See also
call appearance.
ARS
See
Automatic Route Selection (ARS).
attendant
A person at a console who provides personalized service for incoming callers and voice-services
users by performing switching and signaling operations. See also
attendant console.
attendant console
The workstation used by an attendant. The attendant console allows the attendant to originate a
call, answer an incoming call, transfer a call to another extension or trunk, put a call on hold, and
remove a call from hold. Attendants using the console can also manage and monitor some system
operations. Also called console. See also
attendant.
Automatic Alternate Routing (AAR)
A feature that routes calls to other than the first-choice route when facilities are unavailable.
Automatic Call Distribution (ACD)
A feature that answers calls, and then, depending on administered instructions, delivers
messages appropriate for the caller and routes the call to an agent when one becomes available.