Filter
Top Products
DEFINITY® Enterprise Communications Server Release 7
Console Operations
555-230-700
Issue 4
June 1999
Using the Features
56Using Features for Internal Use
4
■ Activate and deactivate functions associated with hunt groups. (Ask your
system manager for more information.)
■ Have two calls waiting in your individual call waiting queue
Example
Widgets, Inc. is consolidating telecommunications with parent company, Widgets
International. Since the companies are located in different cities, system manager
Kelly Ratliffe assigns personal extensions to each console operator. Jonathan
Livingston, a telemarketer, has a question specific to Widgets, Inc., so he calls Pat
directly.
Feature Name
Individual Attendant Access
Procedures
Your system manager programs console operator extensions to work the same as
all other extensions in the system.
Using the Internal Directory
You can retrieve names and their associated extensions from your console. The
number of names and extension depends on your switch type and release.
Example
New Widgets, Inc. employee Linda Cassanov needs to find the extension for
president Randy Foxworthy but she has not yet received a company telephone
directory. She uses the procedures outlined for Integrated Directory to find
Randy’s number.
Feature Name
Integrated Directory
Procedures
To search for an extension corresponding to a known name:
1. Press the
INTGRTD DIRECT button.
appears
2. Press the letters of the desired name on your keypad.
Names with their corresponding extensions appear.
DIRECTORY - PLEASE ENTER NAME