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DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
25Feature Operation
4. Write down the emergency information displayed on the console. Follow
your local procedures for handling emergencies. Even though the console
is set to “position busy,” you can place calls to assist with the emergency.
5. Press the
CRISIS ALERT button a second time.
■ The Crisis Alert lamp stops flashing, but remains on.
6. When you are finished handling the emergency, press the
CRISIS ALERT
button a third time.
■ The Crisis Alert lamp goes off.
■ The display goes blank.
7. Press the
POS BUSY button.
■ The Pos Busy lamp goes off.
■ The Position Available lamp goes on.
8. You can now process other incoming calls.
Emergency Access to Attendant
The switch is administered to provide a way for users to place an emergency call
to the attendant by either taking the handset off-hook or by dialing a feature access
code. It works as follows:
1. A user takes the handset off-hook or dials the feature access code.
■ If the user took the handset off-hook, the call automatically rings at
the attendant console after a predetermined amount of time (usually
10 seconds after dial tone stops). The call rings at the console with a
louder-than-normal volume. If the guest dialed the feature access
code, the call rings immediately at the attendant console.
■ The following displays:
2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the
attendant console, but it can be answered at the backup telephone with
Trunk Answer Any Station, or from a designated emergency redirection
telephone.
Hold
You can place callers on hold to answer other calls or to find information for the
caller. You can have a call on hold at each of the 6 call appearances.
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