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DEFINITY® Enterprise Communications Server Release 7
Console Operations Quick Reference
555-230-890
Issue 3
June 1999
Console Operations
31Feature Operation
■ Call Coverage
When the attendant calls a user that has an assigned Call Coverage path,
the call rings at the user’s telephone and does not follow the Call Coverage
path.
■ Send All Calls
When the attendant calls a user that has Send All Calls active, the call rings
at the user’s telephone and is not forwarded to the Send All Calls
destination.
To activate the Attendant Override of Diversion feature, perform the following:
1. Press the
START button or an idle call appearance button.
■ You hear a dial tone.
■ The call appearance lamp goes on.
■ The Position Available lamp goes off.
2. Press the
OVRRIDE button.
■ The Override lamp goes on.
NOTE:
To cancel an override before you place a call, press the OVRRIDE
button again.
3. Dial the extension.
■ You hear a ringback tone.
■ The display shows the dialed number.
■ The Override lamp goes off.
4. To end the call, press the
RELEASE button.
■ You are disconnected from the call.
■ The call appearance lamp goes off.
■ The display goes blank.
■ The Position Available lamp goes on.
■ The console returns to the normal operating mode.
Recall
The Attendant Recall feature allows callers, who are part of a conference or
two-party call being held on the console, to recall the attendant for assistance. You
should treat this as you would treat any other incoming call. Users at single-line
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