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TROUBLESHOOTING GUIDE
The following guide is for reference purposes only. Contact a Metrologic
representative at 1-800-ID-Metro or 1-800-436-3876 to preserve the limited
warranty terms.
All Interfaces
MS9500 Series Troubleshooting Guide
Symptoms Possible Causes Solution
No LEDs, beep
or laser
No power is being
supplied to the
scanner
Check transformer, outlet and
power strip. Make sure the cable
is plugged into the scanner.
No LEDs, beep,
or laser
No power is being
supplied to the
scanner from host
Some host systems cannot supply
enough current to power Voyager.
A power supply may be needed.
2 Beeps with
alternately
flashing LEDs
on Power up
Possible ROM failure Flash ROM Upgrade Required
3 Beeps on
power up
Non-volatile RAM
failure
Contact a Metrologic
Representative, if the unit will not
hold the programmed
configuration.
Continuous razz
tone on power
up
RAM or ROM failure
Contact a Metrologic
Representative, if the unit will not
function.
Razz tone and
green LED flash
at power up
VLD failure
Contact a Metrologic
Representative
Razz tone, red
and green LEDs
flash at power
up
Scanning mechanism
failure
Contact a Metrologic
Representative
Unit scans,
Communicates
and beeps twice
Same symbol timeout
set too short
Adjust same symbol timeout for a
longer time.
The unit powers
up, but does not
scan/or beep
Beeper disabled. No
tone selected
Enable beeper. Select tone.