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6-2 Smartio C168H/PCI User’s Manual
B. The cable or the board are probably defective. Please try other ports,
cables or boards to verify it. Or use PPCCoommmm Diagnostic utility testing
MOXA boards and port conditions. If Diagnostic reports error, replace
the malfunctioned faulty components.
Software Causes and Solutions:
A. Smartio C168H/PCI board will check the line status (CTS) before
transmitting data if the RTS/CTS flow control feature is set to Enable in
the configuration or application program. Please refer to the “Connection
Option (Opt8x) and Cable Wiring” chapter for proper wiring and check
the line status of the suspected port using the diagnostic LED indicators
on the mini tester.
B. The board controlling application might not be correctly written
according to the corresponding API of the operating system. To verify the
problem, please run another existing and known good application or the
utilities provided by Moxa. Such as Pcomm Terminal emulator or
HyperTerminal under Windows NT and Windows 95/98.
Windows NT
This section is specific for troubleshooting under Windows NT. For general
problems and solutions, please see the previous section, General Troubleshooting.
1. After the system reboots, the error message Another driver in the system,
which did not report its resources, has already claimed the interrupt used
by xxx. appears in the Event Log.
This indicates the MOXA board is found, but the IRQ is conflicting with
another adapter. Please check the PCI BIOS IRQ settings first and then select
an IRQ that is available.
2. After the system reboots, the error message “Cannot find any configured
MOXA Smartio/Industio series board!” appears in the Event Log.
Please make sure the PCI board is seated firmly in the expansion slot.
3. The COM number of the SSmmaarrttiioo C168H/PCI (Bus No=x Dev No=x,
Port1=COMx), with device number xx, conflicts with others.