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Return Procedure
For product repair, exchange or refund, the customer must:
v Provide evidence of original purchase
v Obtain a Product Return Agreement (PRA) from the sales representative or dealer
v Fill out the Problem Report Form (PRF) as detailed as possible for shorter product repair time.
v Carefully pack the product in anti-static package, and send it, pre-paid, to the dealer. The PRA
should show on the outside of the package, and include a description of the problem along with the
return address and telephone number of a technical contact.