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Chapter 7 – Frequently Asked Questions
Multi-Tech Systems, Inc. RouteFinder SOHO RF820/RF820-AP & RF830/RF830-AP User Guide (S000399E) 81
Does the Router replace a modem? That is, is there a cable or DSL modem in the router?
No. The Router must work in conjunction with a cable or DSL modem.
Which modems are compatible with the router?
The Router is compatible with any cable modem or DSL modem that supports Ethernet.
How do I access the Router’s setup pages with a Mac?
The router’s setup pages are accessible to the Mac through a browser. Use the default address 192.168.2.1.
Can I choose whether to use UDP or TCP on the Router’s ports?
No, the Router does not have this feature. UDP and TCP are both automatically activated at the same time when
the Router’s service ports are specified to be opened.
Does Multi-Tech provide syslog support?
Yes.
How can I check whether I have static or DHCP (dynamic) IP addresses?
Consult your ISP to confirm this data.
Does the Router support PPP over Ethernet (PPPoE)?
Yes, the router does support PPPoE.
Why does the Router not obtain the IP address assigned by my ISP?
• Make sure that your cable or DSL modem is connected properly.
• Try resetting your cable or DSL modem by powering the modem off and on.
• If you are using dynamic IP addressing, make sure that your cable or DSL modem is DHCP- capable.
• Some ISPs require a MAC address to be registered with them.
If all else fails in the installation, what can I do?
• Reset your cable modem or DSL modem by powering the unit off and on.
• Obtain the latest release of firmware for the RouteFinder at www.multitech.com.
• Reset the Router’s factory default by holding down the reset button until the lights start blinking.
• Flash the firmware again to the RouteFinder to ensure that it was successfully written to the unit.
How will I be notified of new router firmware upgrades?
All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at www.multitech.com, where they can
be downloaded for free.
Your Router does NOT need the latest firmware upgrade if your Internet connection is already successful, as
firmware upgrades will not increase your connection speed or enhance your Router’s performance.
Does the Router support IPSec?
The RouteFinder supports IPSec endpoint/gateway.
What type of firewall is the router equipped with?
The Router uses NAT.
I am not able to get my e-mails or my ISP Web page (e.g., http://www.isp.com/). What can I do?
Contact the ISP to get the full URL, or you can do the following:
1. Connect one of the computers directly to the cable modem or DSL modem.
2. Open a command prompt and ping the ISP web server or mail server name given. For example, at the
command prompt, type in ping www and press Enter. You should be able to get an IP address when it
responds.
3. After you get the IP address, enter the IP address on the mail server option.