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Chapter 5 - Warranty
MT128ISA/PCI
courier services, or by airmail parcel post; shipments made by any other method will be refused. A Returned
Materials Authorization (RMA) is required for products shipped from outside the U.S.A. and Canada. Please
contact us for return authorization and shipping instructions on any International shipments to the U.S.A.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), your telephone number, and if the product is out of warranty, a check drawn on a
U.S. bank or your companys purchase order for repair charges. Repaired units shall be shipped freight
collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email: tsupport@multitech.com. When
calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to
our Repair Accounting department at : +(763) 717-5631 or email: mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site:
www.multitech.com
Online Warranty Registration
If you have access to the World Wide Web, you can register your Multi-Tech product online at:
www.multitech.com
Service
U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial #______
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be
paid by MTS. Please include inside the shipping box a description of the problem, a return shipping
address (must have street address, not P.O. Box), a telephone number, and if the product is out of
warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com
Extended two-year overnight replacement agreements are available for selected products. Please call
MTS at 888 288-5470, extension 5308, or visit our web site at: www.multitech.com for details on rates
and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 800 972-2439 or e-mail
tsupport@multitech.com.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at 800 328-9717 or +763 785-3500, or e-mail mtsrepair@multitech.com.