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Chapter 5 - Warranty
MT128ISA/PCI
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Customers (outside U.S.A. and Canada)
Your original point of purchase reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product: www.multitech.com
In the event that factory service is required, products may be shipped, freight prepaid, to our Mounds
View, Minnesota, factory. Recommended international shipment methods are via Federal Express,
UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be
refused. A Returned Materials Authorization (RMA) is required for products shipped from outside the
U.S.A. and Canada. Please contact us for return authorization and shipping instructions on any
international shipments to the U.S.A. Please include, inside the shipping box, a description of the
problem, a return shipping address (must have street address, not P.O. Box), your telephone number,
and if the product is out of warranty, a check drawn on a U.S. bank or your companys purchase order
for repair charges. Repaired units will be shipped freight collect, unless other arrangements are made
in advance.
Please direct questions regarding technical matters, product configuration, verification that the product
is defective, etc., to our Technical Support department nearest you, as listed at: www.multitech.com or
e-mail: tsupport@multitech.com. When calling the U.S., please direct questions regarding repair
expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in
the U.S.A., or e-mail: mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
International Distributors
Procedures for international distributors of Multi-Tech products are on the Distributor Web site at:
www.multitech.com.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-
Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following
addresses: