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YML894 Rev1 N3G002W 3G Wireless Router User GuideN3G002W 3G Wireless Router User Guide
www.netcomm.com.au 59
3. Why does my wireless connection keep dropping?
Please try the following steps to improve the wireless signal quality.
• Antenna Orientation.
– Try different antenna orientations for the N3G002W Wireless Router.
– Try to keep the antenna at least 6 inches away from the wall or other objects.
• Try changing the channel on the N3G002W Wireless Router to a different channel to avoid interference.
Please refer to Basic > Wireless section on page 27
• Keep your product away (at least 3-6 feet) from electrical devices that generate RF noise, like
microwaves, monitors, electric motors, etc.
4. Can not establish a wireless connection?
Note: An Ethernet connection is required to troubleshoot the N3G002W Wireless Router..
When the N3G002W Wireless Router unit is configured to use Wireless encryption (WEP, WPA/WPA2 or any
encryption), you need to ensure that your wireless adapter settings matches. Please refer to your wireless
adapter manual for additional information.
• Move the N3G002W Wireless Router and the wireless client into the same room, and then test the
wireless connection.
• Try to disable all security settings such as WEP, and MAC Address Control.
• Turn off the N3G002W and the client. And then turn the N3G002W back on again, and then turn on the
client.
• Ensure that all devices are set to Infrastructure mode.
• Ensure that the LED indicators are indicating normal activity. If not, ensure that the AC power and
Ethernet cables are firmly connected.
• Ensure that the IP Address, subnet mask, gateway and DNS settings are correctly entered on the
computer.
• If you are using 2.4GHz cordless phones, X-10 equipment, or other home security systems, ceiling fans,
or lights, your wireless connection may degrade dramatically, or drop altogether.
• To avoid interference, you can change the wireless Channel on the N3G002W Wireless Router.
• Keep your product at least 3-6 feet away from electrical devices that generate RF noise. Examples
include: microwaves, monitors, electric motors, and so forth.
5. I do not remember my encryption key. What should I do?
If you forgot your encryption key, the Wireless card will not be able to establish a connection to the N3G002W
Wireless Router.
To reset the encryption key(s), login to the N3G002Wireless Router web configuration using an Ethernet
connection. (Please refer to Basic > Wireless on page 27, for additional information).